Refund Policy

Policy

You may request a full refund for your initial subscription purchase within 30 days of the payment date. Renewal payment refund requests must be submitted within 14 days of the renewal date and will be reviewed based on the circumstances and applicable law.

We will promptly review duplicate charges and cases where the service could not be provided due to a verified technical issue. Refunds may be denied, to the extent permitted by law, in cases of fraud, abuse, chargeback misuse, or a material violation of our Terms.

Canceling a subscription prevents future renewals but does not automatically refund a past payment. Approved refunds are processed through Paddle, our Merchant of Record. To request a refund, contact support@karakoa.io and include the email address and Paddle transaction or order ID associated with your purchase. Never send card details or other sensitive payment information.

Nothing in this policy limits any non-waivable consumer rights that apply under the laws of your jurisdiction.

Related documents

Subscription terms are in the Terms & Conditions. Prices are listed on the Pricing page. Operator details are on Contact.